Terms & Conditions
1. Service Warranty
​
We offer a seven (7) day limited warranty on nail services. If damage occurs within seven (7) days of your appointment date, we will repair the affected nail(s) free of charge. This warranty does not apply to nails finished with regular polish. The warranty is void if damage is caused by improper care, misuse, neglect, or external trauma. Repairs must be scheduled within the seven (7) day warranty period.
2. Appointment Policy
​
Clients are granted a fifteen (15) minute grace period for late arrivals provided that prior notification is given. If you arrive more than fifteen (15) minutes late without notifying us, your appointment may be forfeited and subject to cancellation at our discretion. We reserve the right to refuse service if insufficient time remains to complete the scheduled service properly.
3. No-Show Policy
Clients who accumulate three (3) no-shows in their client profile will be required to pay a non-refundable deposit equal to twenty-five percent (25%) of the total service cost in order to secure any future appointments. This deposit will be applied toward the final balance of the scheduled appointment. Failure to attend a scheduled appointment without notice may result in additional booking restrictions.
4. Refund Policy
All services and product sales are final. We do not offer refunds under any circumstances. If you are dissatisfied with a service, please contact us within the seven (7) day warranty period so we may assess and address the issue accordingly.
5. Respect and Conduct Policy
We maintain a strict no-bullying and zero-tolerance policy regarding harassment, discrimination, or disrespectful behavior toward our staff or other clients. We reserve the right to refuse or discontinue service to anyone who engages in inappropriate, abusive, or disruptive conduct.
6. Technician Time Policy
We kindly request that clients respect our technicians’ time, as appointments are scheduled back-to-back to accommodate all clients efficiently. Services that exceed the allotted appointment time due to client requests, late arrival, or additional add-ons may be subject to additional charges at our discretion.